Ticket Types
Ticket type is used to define the type of tickets.
To create a new ticket type
Go to the left sidebar and select service Tickets > click on Ticket Types > click on icon.
After opening popup modal , fill in the all the details as follows :
- Enter a Ticket type name.
- Select a Department (refer click at section) , in This select department this department ticket display other all department ticket this type not display.and department not select so this is display all ticket.
- Select a Status :-
- Active :- This is active so display. 2.Inactive :- This is Inactive so not display.
- After click on save Button.
To edit a ticket type
Go to the service Tickets > click on Ticket Types > click on icon.
- After open popup modal and change any details per your requirements.
- After Click on save Button.
To delete a ticket type
Go to the service Tickets > click on Ticket Types > click on icon.
- After display SweetAlert confirmation then click yes so delete ticket type otherwise click on cancel.
To download a ticket type
Go to the service Tickets > click on Ticket Types > click on icon.
- After download excel sheet of all Ticket types list.
To configure a ticket type
Go to the service Tickets > click on All tickets > click on subject of ticket so go to ticket detail page.