How to manage Ticket Incident

To view a ticket incident

Go to the left sidebar and select service Tickets > click on Ticket Incident > click on icon.

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  • after display popup model and you can view the all details.
  • click on export pdf button so download pdf of this details.

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To create a new ticket incident

Go to the service Tickets > click on Ticket Incident > click on icon.

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After opening popup modal , fill in the all the details as follows :

  • Select the Department (refer click at section).
  • Select the incident Reported By.
  • Select the incident start date and end date.
  • Select Problem Category.
  • Select Priority
  • Select the SLA Breached yes or no.
  • Enter a service impacted like as tag.
  • Enter a Subject
  • Select a Ticket (This dropdown value is display available of department and problem category base).
  • Select a Incident status.
  • Enter a financial loss amount and min hours loss
  • Enter a content.
  • upload a attachment as per your required.
  • Click on save Button.

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To edit a ticket incident

Go to the service Tickets > click on Ticket Incident > click on icon.

  • After open popup modal and change any details per your requirements.
  • After Click on update Button.

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To delete a ticket incident

Go to the service Tickets > click on Ticket Incident > click on icon.

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  • After display SweetAlert confirmation then click yes so delete ticket incident otherwise click on cancel.