How to manage Ticket Incident
To view a ticket incident
Go to the left sidebar and select service Tickets > click on Ticket Incident > click on icon.
- after display popup model and you can view the all details.
- click on export pdf button so download pdf of this details.
To create a new ticket incident
Go to the service Tickets > click on Ticket Incident > click on icon.
After opening popup modal , fill in the all the details as follows :
- Select the Department (refer click at section).
- Select the incident Reported By.
- Select the incident start date and end date.
- Select Problem Category.
- Select Priority
- Select the SLA Breached yes or no.
- Enter a service impacted like as tag.
- Enter a Subject
- Select a Ticket (This dropdown value is display available of department and problem category base).
- Select a Incident status.
- Enter a financial loss amount and min hours loss
- Enter a content.
- upload a attachment as per your required.
- Click on save Button.
To edit a ticket incident
Go to the service Tickets > click on Ticket Incident > click on icon.
- After open popup modal and change any details per your requirements.
- After Click on update Button.
To delete a ticket incident
Go to the service Tickets > click on Ticket Incident > click on icon.
- After display SweetAlert confirmation then click yes so delete ticket incident otherwise click on cancel.