How to configure a ticket incident
To configure a ticket incident
In this Ticket is 2 way to impact with incident :-
-
you can create incident time ticket number is select.
- Go to the service ticket > click on all ticket >click on ticket subject > select the add to incident.
- Go to the service ticket > click on all ticket >click on ticket subject > select the add to incident.
- after open popup model and select incident subject for you can impact the ticket in incident.
Note : when you can close the incident status so this incident impacted all ticket is Resolve by system.
click on this tickets number.
We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at support@itassetmanagement.in.