CC Email Groups

CC Email groups used to ticket creation time send mail this group member.

To create a new CC Email Group

Go to the left sidebar and select service Tickets > click on CC Email Groups > click on icon. c1

After opening popup modal , fill in the all the details as follows :

  • Enter the Group name.
  • Select the Department (refer click at section).
  • select the Problem Category of department.
  • Select the sub category if available in this otherwise no.

c2

To edit a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon.

c3

  • After open popup modal and change any details per your requirements.
  • After Click on update Button.

c4

To delete a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon.

c5

  • After display SweetAlert confirmation then click yes so delete ticket type otherwise click on cancel.

To View Member a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon.

c6

To add Member a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon > click on icon.

c7

  • After display popup and select user .
  • Click on save Button.

c8

To edit Member a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon > click on icon.

c9

  • After display popup and change the user for your requirement.
  • Click on save Button.

c10

To delete Member a CC Email Group

Go to the service Tickets > click on CC Email Group > click on icon > click on icon.

c11

To configure a CC Email Group

Go to the service Tickets > click on All tickets > click on icon.

c12

  • After oen a pop up and select the department and problem categories.

c13

  • after Department and problem categories base cc email user auto fill.

c14