Ticket Schedular
A ticket scheduler (or ticketing scheduler) is a system or tool used to manage and organize support or service tickets by scheduling their resolution based on priorities, deadlines, and resource availability. It is commonly used in customer support, IT help desks, or service management teams that handle issues, bugs, or requests through a ticketing system.
To create a new ticket schedular
Go to the left sidebar and select service Tickets > click on Ticket schedular > click on icon.
After opening popup modal , fill in the all the details as follows :
- Select the Department (refer click at section).
- Select the user(Ticket Raiser).
- Select the problem category (refer click at section).
- Select the priority such as high,low,medium,critical.
- Enter the TAT hrs.
- Select the device.
- choose the recursion pattern.
- Enter the subject.
- Enter the Content.
- Click on save button.
To edit a ticket schedular
Go to the service Tickets > click on Ticket schedular > click on icon.
- After open popup modal and change any details per your requirements.
- After Click on update Button.
To delete a ticket schedular
Go to the service Tickets > click on Ticket schedular > click on icon.
- After display SweetAlert confirmation then click yes so delete ticket schedular otherwise click on cancel.