How to configure a Dynamic Form
To configure a Dynamic Form
In this Form is 2 places configure :-
- In create service Request
- In ticket status change
1.In create Service Request : -
- create a problem category and in this configure the dynamic form name.(refer,click at section)
- in this select form name
- after create ticket in this problem category.
- Go to the left sidebar and select service ticket > click on all ticket/my ticket >click on top right side icon.
- in this select the problem category after loaded the form.
2.In ticket status change : -
- create a status and in this select problem category and form name.(refer,click at section).
- Go to the left sidebar and select service ticket > click on all ticket/Assigned ticket>click on subject of ticket.
- in this status name on change load form.