Auto-Allocation

• TICKET ASSIGNMENT AUTOMATION
• INTELLIGENT TICKET ROUTING
• AUTO-TRIAGE FOR TICKET CATEGORIZATION
• INTEGRATION WITH ITM AND KNOWLEDGE MANAGEMENT
• PRIORITIZATION RULES FOR AUTO-ALLOCATION
• TICKET ESCALATION TRIGGERS
• HISTORICAL TICKET DATA ANALYSIS
• AUTO-NOTIFICATION FOR ASSIGNED TICKETS
• TICKET RESOLUTION TIME ANALYTICS
• COLLABORATION FEATURES IN TICKETING SYSTEM
• AUTO-ASSIGNMENT BASED ON SKILLSET
• SLA ADHERENCE MONITORING
• TICKET STATUS UPDATES
• AUTOMATED FOLLOW-UP MECHANISMS
• PERFORMANCE METRICS FOR AUTO ALLOCATION
• CONTINUOUS IMPROVEMENT IN AUTO ASSIGNMENT ALGORITHMS