Escalation Groups

To create a new Escalation Group

Go to the left sidebar and select service Tickets > click on Escalation Groups > click on icon.

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After opening popup modal , fill in the all the details as follows :

  • Enter a Group Name.
  • Select a Department (refer click at section).
  • Select a Problem Category of Department.
  • Select the Location based yes or No.
  • Click on Save Button.

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To edit a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon.

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  • After open popup modal and change any details per your requirements.
  • After Click on save Button.

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To delete a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon.

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After display SweetAlert confirmation then click yes so delete Escalation Group otherwise click on cancel.

To download Escalation Groups

Go to the service Tickets > click on Escalation Groups > click on icon.

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  • After download excel sheet of all Escalation Groups list.

To Bulk import Escalation Groups

Go to the service Tickets > click on Escalation Groups > click on icon.

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Instructions

Never change the first row of the Format Excel Sheet

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To View Member a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon.

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To add Member a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon > click on Add Group user button.

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  • After display popup and select user .
  • Click on save Button.

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To edit Member a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon > click on icon.

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  • After display popup and change the user for your requirement.
  • Click on save Button.

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To delete Member a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon > click on icon.

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To clone a Escalation Group

Go to the service Tickets > click on Escalation Groups > click on icon.

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  • after display popup model and fill the details.
  • click on save button.
  • after create a new escalation group for same as copy (clone) to selected group.

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