Go to the left sidebar and select service Tickets > click on Escalation Groups > click on icon.
After opening popup modal , fill in the all the details as follows :
Go to the service Tickets > click on Escalation Groups > click on icon.
Go to the service Tickets > click on Escalation Groups > click on icon.
After display SweetAlert confirmation then click yes so delete Escalation Group otherwise click on cancel.
Go to the service Tickets > click on Escalation Groups > click on icon.
Go to the service Tickets > click on Escalation Groups > click on icon.
Never change the first row of the Format Excel Sheet
Go to the service Tickets > click on Escalation Groups > click on icon.
Go to the service Tickets > click on Escalation Groups > click on icon > click on Add Group user button.
Go to the service Tickets > click on Escalation Groups > click on icon > click on icon.
Go to the service Tickets > click on Escalation Groups > click on icon > click on icon.
Go to the service Tickets > click on Escalation Groups > click on icon.