Auto Allocation Group

Auto allocation group is used to ticket is auto assign to this group member.

To create a new Auto Allocation Groups

Go to the left sidebar and select service Tickets > click on Auto Allocation Groups > click on icon.

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After opening popup modal , fill in the all the details as follows :

  • Enter the group name.
  • Enter the group description.
  • Select the department (refer click at section).
  • Select the Location Approval Required yes or no.
  • Click on save button.

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To edit a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Group > click on icon.

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  • After open popup modal and change any details per your requirements.
  • After Click on save Button.

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To delete a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Group > click on icon.

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To View Member a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon.

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To add Member a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon > click on Add Group user button.

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After opening popup modal , fill in the all the details as follows :

  • Select the user.
  • Enter the number in max Ticket/Hr.
  • Enter the number in max Ticket/Day.
  • Select the location access.otherwise enable the check all location.
  • click on save button.

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To edit Member a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon > click on icon.

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  • After display popup and change the details as per your requirement.
  • Click on save Button.

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To delete Member a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon > click on icon.

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To clone a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Groups > click on icon.

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  • after display popup model and fill the details.
  • click on save button.
  • after create a new auto allocation group for same as copy (clone) to selected group.

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To history a Auto Allocation Groups

Go to the service Tickets > click on Auto Allocation Group > click on icon.

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  • after redirect the new page and display all details updated by,updated at, deleted by, deleted at etc.

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To configure a Auto Allocation Group

Go to the service Tickets > click on Problem Categories.

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  • Select the auto allocation group after this problem categories base create ticket so ticket is auto assign to in this group member.