1.
Introduction
2.
Initial Configuration
Company Configuration
Announcement Configuaration
Holiday Configuration
Manufacturer Configuration
Category Configuration
Device Model Configuration
Status Label Configuration
Depreciation Configuration
Location Configuration
Internal Place Configuration
Department Configuration
Supplier Configuration
Purchase Configuration
Projects Configuration
Contract Agreement Configuration
Threshold Configuration
Custom Fields Configuration
Setting Configuration
User Location Configuration
3.
Asset management
Accessories Management
How to manage Accessories ?
How to view detailed information about an accessory ?
How to Check Out an Accessory?
How to Check in an Accessory?
How to do accessory bulk import ?
How to do accessory bulk checkout?
How to do accessory bulk checkin?
How to Download an Accessory list?
Asset Virtual Audit
Azure Inventory
Basic Concept of ITAM
Component Management
How to Check In a Component
How to Check Out a Component?
How to clone a Component?
How to Download the Component?
How to use component bulk checkout?
How to view the Component Information?
How to use component bulk checkin?
Consumable Management
How to manage Consumables ?
How to view detailed information about a consumable?
How to Check Out a Consumable?
How to Check in a Consumable?
How to use consumable bulk import ?
How to use consumable bulk checkout?
How to use consumable bulk checkin?
How to download a Consumable list?
How to Add custom fields
How to Install the Agent on AD
License Management
How to manage Licenses ?
How to view detailed information about a license ?
How to Check out a Licence?
How to Check in a License?
How to use license bulk import ?
How to use license bulk checkout?
How to use license bulk checkin?
How to update the serial number of the License seats?
How to Download the License list?
How to Install the Agent on individual Machine
Network Inventory
Azure AD Devices
License Details
Changes Details
Detected Hosts
Inventory Details
Network Inventory
Network Inventory Configuration
Common Credentials
Scan Ranges
Host Vaults
SNMP Credentials
Mapped Location
Blacklisted Software
Schedule Maintenance
Schedule Maintenance Plan & Task
Allocated Plans
Plan Status
All Assigned/My Assigned Plans
My Approval
Devices
How to manage Devices ?
How to restore a Device ?
How to check out a Device?
How to view complete Device Information?
How to check in a Device?
How to add Resale Information?
How to identify the Network Inventory Devices?
How to Update the display?
How to Print a Label?
How to Import Device?
How to do device Bulk Checkout?
How to use Bulk check in?
How to use Bulk Update?
How to use Bulk Delete?
How to add under transfer device ?
How to Download device list?
How to manage block IP/MAC ?
How to download block IP/MAC list ?
Requestable Devices
How to add a Requestable Device
How to request a device ?
My Items
LOCATION-WISE ASSET
Asset Transfer Management
Transfer
Device Movements
4.
Service Desk
Service Tickets
Dashboard
My Tickets/All Tickets
How to create a new Ticket?
How to add a Star?
How to Transfer a Ticket?
How to Assign a ticket to another Technician?
How to Self-Assign a Ticket?
How to change the Status, TAT, Priority of the ticket?
How to Comment a Ticket?
How to merge the tickets?
How to download Tickets?
How to configure CC E-mails?
How to create master CC list?
How to configure back trail conversation?
Assigned Tickets
Not Assigned Tickets
Closed Tickets
Spam Tickets
Ticket Configuration
Auto-Allocation
Auto Allocation Group
Technician Live status
Problem Categories
Escalation Groups
CC Email Groups
Problem management
how to manage problem management
how to configure problem management
Ticket Schedular
Ticket Trigger
how to manage ticket trigger
Ticket Incident
How to manage Ticket Incident
How to configure a ticket incident
Ticket Status
Ticket Types
outgoing Mail Setting
Reports
How to Add Custom Fields
How to Add custom Status
How to Approve the request
How to Automate the Process
How to Setup Approval Workflow
How to Setup Auto Allocation
How to Setup Email Settings
How to setup Escalation Matrix
How to Setup Response SLA
How to Setup Working Hours & Holidays
Incident Report
Service Request
Service Request Approval Team (SRAT)
My Approval
All Service Request
My Service Requests
My Assigned Requests
Archived Service Request
Dynamic Forms
How to manage Dynamic form
How to configure a Dynamic Form
VIP User Tickets
5.
Task Management
How to view Task list?
How to add new Task?
6.
Procurement Management
Procurement workflow
How to view Procurement Dashboard?
How to create a new Procurement Request?
How to manage a Procurement Request
How to configure User Privilege?
How to manage financial year?
How to manage allocate Budget?
How to configure Procurement Advisory Board (PAB)?
How to add custom tax
How to manage PO companies
How to manage Supplier
7.
Change Management
Change Approval Board Team
How to view Dashboard?
How to add a new Change Request?
How to manage a Change Request?
How to show change request details
My Approval
8.
Roles & Permission
How to manage Role Based Permission
How to manage User Based Permission
9.
RDP
10.
Mobile App
11.
BOT
12.
RFID
13.
FAQ
Ticket Module FAQs
How to raise a ticket?
How to Transfer a ticket?
How to create a Problem Category?
How to create a Service Request Approval Team (SRAT)?
How to create a Dynamic Form?
From where we can enable or disable the knowledge document pop-ups while creating a ticket?
How we can merge the tickets ?
How to define user as technician ?
How to create escalation group ?
Asset Module FAQs
How to add device manually ?
How to restore deleted device ?
How to print a label (QR code) for assets ?
How to resale the device ?
How to add custom field ?
Change Management FAQs
14.
Automation
15.
Integrations
16.
Integration with DELL
17.
Support
18.
API Documentation
Login
login with email & password
Forgot_password by email
Update_fcmToken
Enabled_modules
Update app_version
Azure_data
Lang Data
Ticket module
Ticket list
Ticket Details
Ticket Update Status
Ticket Transfer
Ticket Assign
Ticket Self Assign
Ticket Edit
Ticket Creator Change
Ticket Delete
Ticket Create
Ticket ID Generator
Ticket Config
Ticket Type Fields
Ticket Image Upload
Ticket Remove Attachment
Ticket Filter Options
Ticket Type
Ticket Star
Ticket Tags
Ticket Deperatment
Ticket Spam
Service Request
My Service Request Listing
Service Request Details
Service Request Listing
Service Request Filter Options
Open Service Request Form
SService Request Form Add
Service Request Form Update
Service Request Approval
Service Request Revoke Approval
Service Request Update Status
Devices
Delete_Device
Get Device_Info
Device Audit Common Data
Device Audit Init
Device Check-IN
Device Check-Out
Device Common Data
Devices Status-Label
Get Ajex Based Devices
Get Asset Departments
Get Asset Owners
Get Currencies
Get Device Custom_Fields
Get Device Stock-Places
Get Device Type
Get Device_List By Rfid
Get Devices Internal-Places
Get Status Board
Recieve Device Transfer
Restore_Device
Schedule_maintainence
Add Attachemnt in Tasks
Get Assigned Plan-List
Update Allocated-Task
Get Plan-Details
Remove Attachment
Get Modules-Permission
Update Status of Plan
Get Plan-Status
Procurements
Get Procurement Priorities
Get Procurement Status List
Get Procurements Budget Categories Department Wise
Get Procurements Item Units
Get Procurements List
Get Procurements PABS
Get Procurements Request - Approvals Data
Add Procurement
Procurement - Quotation Details
Get Procurements Departments
Get Filter Options
Change Request Management
Change Request Management Approval
Change Request Management Details
Change Request Management Listing
Knowledge Document
Get Service Tickets Filter-Options
Get Knowledge Document-Details
Get Knowledge Document-List
Get Tag Details
Settings
Settings Update
Settings View Data
My Profile
Get Profile-Details
Update Profile
My Items
Get All Assigned Devices List
Status Board
Get Status Board
Requestable Devices
Get List of Requestable Devices
Request for Device
Dashboard
Get Admin Dashboard
New Dashboard
Normal User Dashboard
Problem Managament
Get Ajex-based List of Problem Management
Problem Managament Detail Page
Solve Problem Tickets
19.
User Management
How to manage a User
How to restore User
How to view detailed information about an user
How to merge an user account
How to do bulk active or inactive users
How to do user bulk import
How to do user bulk update
How to download the user list
How to check user activity
How to manage Announcements Notification
How to send credentials
20.
Knowledge Document
Article
Categories
21.
Change Approval Team
Clear History
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