How we can merge the tickets ?
To merge tickets, ensure both tickets are from the same department.
Step 1:
Navigate to "Service Tickets" and click on "All Tickets" from the left-side menu.
Step 2:
Select the tickets you want to merge, then click on the "Merge" button on the left side of the ticket list.
Step 3 :
Click on "Merge List" to view the selected tickets and initiate the merging process from the top of the page.
Step 4 :
Fill in the required details and click on "Start Merge".
