Ticket Status
Ticket status is used to define the ticket is which status mode pending and working.
To create a new ticket status
Go to the left sidebar and select service Tickets > click on Ticket Status > click on icon.
After opening popup modal , fill in the all the details as follows :
- Enter a Ticket status name.
- Select status is enable or disable.
- Select tat halt is enable or disable.You can set enable so this status tat is count of ticket.otherwise no.
- Select the ticket type so this type ticket display status otherwise not display.
- Select Status Form yes so display field, in this select category and form you can display this.
- Click on Save button.
To edit a ticket status
Go to the service Tickets > click on Ticket Status > click on icon.
- After open popup modal and change any details per your requirements.
- After Click on save Button.
To delete a ticket status
Go to the service Tickets > click on Ticket Status > click on icon.
To configure a ticket status
Go to the service Tickets > click on All tickets > click on subject of ticket so go to ticket detail page.
- You can set the form in status so status on change form is loaded
