How to define user as technician ?

Step 1 :

Go to the "User" list page from the side menu > Select the user > Hover over the "Action" button > Click on Edit.

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Step 2 :

The "Edit User" page will pop up > Click on User details > Scroll down and update the role to Technician.

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Step 3 :

Next, click on the User Permissions tab.

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Step 5 :

Allow access to Service Tickets > Click on Save Changes.

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