how to configure problem management

To configure a problem management

In this Ticket is 2 way to impact with problem management :-

  1. you can create problem management time impacted ticket is select. p2

  2. Go to the service ticket > click on all ticket >click on ticket subject > select the add to problem management. p8

  • after open popup model and select problem management subject for you can impact the ticket in problem management.

p9