How to Generate an AI Knowledge Document

Step 1 : Navigate to Ticket Listing

Go to the All Ticket Listing page.

Select the ticket for which you want to create a knowledge document (only after it is resolved/closed).

In the Action column, click on the Create AI option.

Step 2 : Generate Content

A form will appear.

In the Content section, AI-generated content will be displayed based on the ticket description and comments.

You may add, edit, or refine the content as per your requirement.

Click on Convert to generate the document.

Step 3 : Access the Knowledge Document

Once the document is created, it will be available in:

Knowledge Document → Articles → Latest Articles section.