Ticket Creation

 A user can create a ticket. Once he has successfully Signed in in the system he can go on My ticket option on the dashboard. At the extreme left there is option ‘+” to create ticket.

Add ticket

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Once you click on create ticket option. You can create the ticket filling the details

Fill the ticket form, to create a ticket

 

CREATE TICKET

7.1. Action Control

  1. Add star - Used to note it as important for future reference
  2. Department: Enter the department to which the ticket query/issue belongs to. You can select the department from the drop down menu. The department can be online marketing , sales , testing , business development , telesales , HR, etc.
  3. Problem category: In this category user can select to which the query / issue to be placed. You can choose like level by level , manager approval , minimum approval , etc or any.
  4. Device: It describes to which the issue is related to which device
  5. Subject: Subject of the query/ issue.
  6. Content: content related to the query can be added here
  7. Add attachment: If you have any screenshot or any document you can attach it here
  8. After filling the details click on “CREATE” option.
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Once the ticket is created successfully you can see it in My tickets view.