Ticket Creation
A user can create a ticket. Once he has successfully Signed in in the system he can go on My ticket option on the dashboard. At the extreme left there is option ‘+” to create ticket.
Once you click on create ticket option. You can create the ticket filling the details
Fill the ticket form, to create a ticket
7.1. Action Control
- Add star - Used to note it as important for future reference
- Department: Enter the department to which the ticket query/issue belongs to. You can select the department from the drop down menu. The department can be online marketing , sales , testing , business development , telesales , HR, etc.
- Problem category: In this category user can select to which the query / issue to be placed. You can choose like level by level , manager approval , minimum approval , etc or any.
- Device: It describes to which the issue is related to which device
- Subject: Subject of the query/ issue.
- Content: content related to the query can be added here
- Add attachment: If you have any screenshot or any document you can attach it here
- After filling the details click on “CREATE” option.
Once the ticket is created successfully you can see it in My tickets view.