1.
INTRODUCTION
Modules
Service Desk
Dashboard
How to Create a ticket
How to login on Mobile App using QR Code
How to add user in ITM?
Basic Concept of ITIL – Service Management
Incident Management
Service Request
Problem management
Incident Report
Reports
How to create a Problem Category
How to setup Escalation Matrix
Initial-configuration
2.
Initial Configuration
Company Configuration
Announcement Configuaration
Holiday Configuration
Manufacturer Configuration
Category Configuration
Device Model Configuration
Status Label Configuration
Depreciation Configuration
Location Configuration
Internal Place Configuration
Department Configuration
Supplier Configuration
Purchase Configuration
Projects Configuration
Contract Agreement Configuration
Threshold Configuration
Custom Fields Configuration
Setting Configuration
User Location Configuration
3.
Understanding The Navigation
4.
How to setup
5.
Configurations
6.
Company Setup
7.
Prefix Setup
8.
Modules
9.
Asset management
Accessories Management
How to add an Accessory?
How to edit a Accessory ?
How to clone an Accessory?
How to delete an Accessory?
How to view detailed information about an accessory ?
How to Check Out an Accessory?
How to Check in an Accessory?
How to do accessory bulk import ?
How to do accessory bulk checkout?
How to do accessory bulk checkin?
How to Download an Accessory list?
CMDB
Asset Management
Asset Virtual Audit
Azure Inventory
Basic Concept of ITAM
Component Management
How to add a new Component?
How to Check In a Component
How to Check Out a Component?
How to clone a Component?
How to delete a Component?
How to Download the Component?
How to edit a Component?
How to use component bulk checkout?
How to view the Component Information?
Consumable Management
How to add a Consumable?
How to edit a Consumable?
How to clone a Consumable?
How to delete a Consumables?
How to view detailed information about a consumable?
How to Check Out a Consumable?
How to Check in a Consumable?
How to use consumable bulk import ?
How to use consumable bulk checkout?
How to use consumable bulk checkin?
How to download a Consumable list?
Custom Alerts
Dashboard
How to Add custom fields
How to Automate
How to Configure Alerts
How to Generate the Barcodes
How to Install the Agent on AD
How to Remove the Assets
How to setup Alerts
How to Setup IP Mapping
How to Setup Location
How to Setup Network Scanner
License Management
How to add a License?
How to edit a License?
How to clone a License?
How to delete a License?
How to view detailed information about a license ?
How to Check out a Licence?
How to Check in a License?
How to use license bulk import ?
How to use license bulk checkout?
How to use license bulk checkin?
How to update the serial number of the License seats?
How to Download the License list?
Custom Reports
How to Connect RFID
How to Install the Agent on individual Machine
Network Detected Licenses
Network Inventory
Network Scanner
Schedule Maintenance
Schedule Maintenance Plan
Allocated Plans
Temporary Allocation of Assets
What is Asset Tagging?
Accessories
Devices
How to add a new Device?
How to edit a Device?
How to clone a Device?
How to delete a Device?
How to restore a Device ?
How to check out a Device?
How to view complete Device Information?
How to check in a Device?
How to add Resale Information?
How to identify the Network Inventory Devices?
How to Update the display?
How to Print a Label?
How to Import Device?
How to do device Bulk Checkout?
How to use Bulk check in?
How to use Bulk Update?
How to use Bulk Delete?
How to add under transfer device ?
How to Download device list?
How to add a block IP/MAC ?
How to edit a block IP/MAC ?
How to delete a block IP/MAC ?
How to download block IP/MAC list ?
Requestable Devices
How to add a Requestable Device
How to request a device ?
10.
Service Desk
Service Tickets
Dashboard
My Tickets/All Tickets
How to create a new Ticket?
How to add a Star?
How to Transfer a Ticket?
How to Assign a ticket to another Technician?
How to Self-Assign a Ticket?
How to change the Status, TAT, Priority of the ticket?
How to Comment a Ticket?
How to merge the tickets?
How to download Tickets?
How to configure CC E-mails?
How to create master CC list?
How to configure back trail conversation?
Assigned Tickets
Not Assigned Tickets
Closed Tickets
Spam Tickets
Ticket Configuration
Reports
Basic Concept of ITIL – Service Management
Dynamic Forms
How to Add Custom Fields
How to Add custom Status
How to Approve the request
How to Automate the Process
How to create a Problem Category
How to Setup Approval Workflow
How to Setup Auto Allocation
How to Setup Email Settings
How to setup Escalation Matrix
How to Setup Response SLA
How to Setup Working Hours & Holidays
Incident Management
Incident Report
Problem management
Service Request
VIP User Tickets
11.
Task Management
How to view Task list?
How to add new Task?
12.
Procurement Management
Procurement workflow
How to view Procurement Dashboard?
How to create a new Procurement Request?
How to manage a Procurement Request
How to configure User Privilege?
How to add a new financial year?
How to allocate Budget?
How to configure Procurement Advisory Board (PAB)?
How to add custom tax
How to manage PO companies
13.
Change Management
How to view Dashboard?
How to add a new Change Request?
How to manage a Change Request?
14.
Roles & Permission
15.
RDP
16.
Mobile App
17.
Announcement
18.
BOT
19.
RFID
20.
FAQ
21.
Automation
22.
Integrations
23.
Integration with DELL
24.
Support
25.
API Documentation
Login
login with email & password
Forgot_password by email
User_profile_details
Update_fcmToken
Enabled_modules
Update app_version
Azure_data
Lang Data
Ticket module
Ticket list
Ticket Details
Ticket Update Status
Ticket Transfer
Ticket Assign
Ticket Self Assign
Ticket Edit
Ticket Creator Change
Ticket Delete
Ticket Create
Service Request
My Service Request Listing
Service Request Details
Service Request Listing
Devices
Delete_Device
Get Device_Info
Device Audit Common Data
Device Audit Init
Device Check-IN
Device Check-Out
Device Common Data
Requestable Device Request
Devices Status-Label
Get Ajex Based Devices
Get Asset Departments
Get Asset Owners
Get Currencies
Get Device Custom_Fields
Get Device Stock-Places
Get Device Type
Get Device_List By Rfid
Get Devices Internal-Places
Get Status Board
Recieve Device Transfer
Restore_Device
Schedule_maintainence
Add Attachemnt in Tasks
Get Assigned Plan-List
Update Allocated-Task
Get Plan-Details
Remove Attachment
Get Modules-Permission
Update Status of Plan
Get Plan-Status
26.
Typography
Clear History
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INTRODUCTION
Service Desk
Basic Concept of ITIL – Service Management
Basic Concept of ITIL – Service Management